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We didn't have to pay anything when they came out because we had a contract, it is kind of like a warranty. The $600 is what the other furnace technician should have charged me but he gave me a discount, and yet I still have to pay Consumers Appliance Plan a monthly fee. Our dedicated business specialists are ready to assist you. After multiple service technicians and visits they were unable to fix our furnace. Recommended If You're Home During the Day: Standard Plan. For the best performance on this website and others, please upgrade You can terminate the contract during the initial year if you move to a different dwelling or if you move into another area served by this program, you may take your contract with you. Gold Plan coverage must be purchased for each Appliance Service Plan and any additional appliances that are currently covered under an existing Appliance Service Plan. It's a scam do not sign up. For suggestions to find the best web browser for you Description of Work I used Consumers Energy Appliance Service Plan for a protection plan for about 15 years. WARRANTY, GUARANTEE OR PROMISE RELATING TO THE MATERIALS, WORKMANSHIP OR PERFORMANCE OF THE INTERIOR GAS PIPING OR CONNECTORS REPLACED BY CONSUMERS ENERGY AND NO SUCH WARRANTY SHOULD BE IMPLIED FROM THIS CONTRACT. We are committed to a supply chain that is safe, sustainable and diverse. In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. This will surely increase the credibility of your complaint. To learn more visit our Careers Page. I have a service contract. I read them the riot act and the guy said i would continue the coverage for nothing for 6 months and apologized. Appliances need to be taken care of. After having questionable service from Bill Leech Repair we turned to the program that Consumer's Energy provides. Our story is Arizonas story. Download 2020 Integrated Resource Plan Stakeholder Update, RPAC session held June 7, 2022 Our current plans, shown below, now have on-peak hours of 4pm-7pm weekdays. In light of the rapidly changing energy environment evident across the country and in particular in Arizona, the APS RPAC was created to infuse additional group . Bold energy goals require ambitious plans and sound resource management. Call us today for Virtual Sales Call! Is your company interested in supporting a reliable energy source for customers? Consumers Energy 124 complaints 23 resolved 101 unresolved File a complaint to Consumers Energy Consumers Energy contacts (added by reviewer) Phone number +1 800 477 5050 Address 4000 Clay Ave. SW, Michigan United States Website www.consumersenergy.com Category Utility Services View full information Most discussed complaints 1 ADVERTISIMENT Once reviewed, our team will contact you. By submitting this request, you are certifying that you meet the criteria described above. Repairs, parts, and labor are covered under your plan. Could not cancel plan because I was not on her plan to modify anything. The bill came for the next cycle at 65% higher than the bill estimator. Electric Customer Choice/Retail Open Access Pro Services gave me a time, did not show, I called again to reschedule. You may terminate coverage by giving notice to us at any time prior to the effective date of the increase. Call 800-736-4147 (M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.), (M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.), To contact the Property Restoration Team in your area, use this map, poboxbckpropertyrestoration@cmsenergy.com, property.restoration.grand.rapids@cmsenergy.com, (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). M-F, 8 a.m. - 4:30 p.m. Honest Appliance Service & Repair has 5 stars. Were committed to doing our part by providing 100% clean, carbon-free energy to customers by 2050. Call 7-1-1 He was thorough, professional and friendly. Next day, a phone call, courteous service and also explained what he was doing and why. Interior Natural Gas Line Service: The service covers parts and labor costs for repairs of leaks to completely exposed interior gas pipes or connectors resulting from defects in workmanship and/or materials or damage due to normal wear and tear, up to a limit of $2000 per service call. } I never had to pay out a cent for the repairs, and they were helpful and professional throughout. I am so glad I had some friends recommend this program to me. Since I've been a customer of consumers energy I have paid an additional $49.99 every month for the appliance service plan. Last week my furnace went out the heat exchanger cracked I contacted . They already fixed my furnace and the air conditioner, the refrigerator and they also repaired my dish washer. Email Us, Contact us from outside the United States. HVAC is a term in the construction industry that is not as understandable as some might think. Appliances being mechanical in nature do wear out. They give peace of mind. Enroll and receive a $25 gift card and bill credits. Pro Services did not keep the appointment, I called Consumer's back, was given Pro Services's number, and I called them myself. M-F, 8 a.m. - 6 p.m. Education Programs Click the Espaol link on any page to view the page in Spanish. If you pay monthly, future monthly payment obligations will cease at termination. font-size: 18px; Consumers Energy will not be responsible for damages caused by delays, failure of service, unavailability of parts, labor difficulties or other conditions beyond the control of Consumers Energy. click here. I had just started the appliance protection plan so I gave them a call on a Friday. Minutes, RPAC session held October 26, 2022 Email Us I have the same issue right now! He started the leaking and said it was not repairable. Explore our plans and select the one that's right for you. If youre interested in becoming a Qualifying Facility that sells energy to APS, complete and submit a Qualifying Facility Application. would not recommend anyone wasting money on this service plan. Presentation covered service partsconsumers energy appliance service plans coverage includes service calls, labor, and all parts not excluded under the terms and conditions on the items you have covered under your plan and subject to the following two limitations; central air conditioner (up to 5 tons):refrigerant charging (once per year limit up to 5 lbs), looked at furnace and wasn't sure what problem was. .wp-template-story-no-image h4 { Thats why were embarking on an ambitious goal to deliver 100% clean, carbon-free and affordable electricity to our customers by 2050. Consumers Energy reserves the right to make an on-site inspection of the equipment. left in late afternoon. Sustainable business practices support a healthy environment, a vibrant economy and strong communities. Foundation There are no refunds for your enrollment prior to cancellation. Call800-418-2263 Get the peace of mind that comes with knowing that all your appliances are protected. In an instance where gas piping is not accessible its the customers responsibility to remove any obstruction prior to Consumers Energys service arrival. The other company called me Monday and had a guy come out. More information about this change. THEY GOT THE JOB DONE QUICKLY. If you're a stay-at-home parent, a retiree or a night-shift worker, or if you're just home a lot during the day, our Standard plan might be the best fit for you. click here. Time of Use plans: Apply online Plug-in Electric Vehicle plans: 877-904-9246 or email us Green Options: 800-241-3368 or email us It helps ensure your appl See more We want you and your family to stay comfortable all year round. There's currently 4 outstanding HVAC specialists working for us. Call 866-234-0445 Click here for a printable copy of the rebate application Appliance Rebate Chart See how much you can earn in rebates when you purchase the appliances and products below. Description of Work THEY REPAIRED THE STOVE. Apparently the 50.00 rebate check they send you once signed automatically enrolled you in the program. In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. I think CE has an obligation to warn its customers that hooking up with an alternative natural gas supplier like Eligo is extremely risky. We're sorry for any inconvenience and ask that you try again later today. Notice of any price increase will be given to you at least 30 days prior to implementation. When you call them they come out within the day. When it comes to doing business with APS on new projects and programs, we dont just look for companies that can get the job done. You can match 100% of your monthly energy use with green energy, or pay as little as $1.50 a month to buy GreenBlocks and help keep Michigan pure. Questions? I couldn't get any answer as to when or how I could contact the vendor. What days are Honest Appliance Service & Repair open? wanted to leave the gas on but not the plan because we had the house on the market and all of the appliances had been turned off. Con artists posing as Consumers Energy employees use threats to trick people into paying them. Can you remove a Sub Zero refrigerator, Thermador dbl ovens, dishwasher, and GE Profile cooktop and reinstall all (except Thermador range top instead of GE) after new cabinets installed? Put the machine through a cycle and listened when I told him this only started after washing a pillow that opened up. This may cause you to enter password incorrectly. Our billing policy is to collect upon completion. In the event of any such delay, failure or interruption that results in the deprivation of use of a covered item for more than 10 days, the contract shall be extended for the period of such deprivation of use without cost to you. click here. Prices apply to single units per household, if you have multiple appliances of one type each appliance must be covered. The contract does not cover any labor, material and parts required as the result of: abuse, vandalism, fire, freezing, acts of God, energy or water supply outages, power surges, equipment operated on portable generators, flooding, water damage, or attempted repairs by persons other than Consumers Energy authorized personnel or any other abnormal conditions. We are passionate about the quality and expertise of our work every day and feel that our services are invaluable. Consumers Energy Appliance Service Plan With Angi since August 2009 3.8 (19) Verified Reviews Request a quote Business Details Phone Number Show phone number Address 4600 Coolidge Hwy Royal Oak, MI 48068 View larger map Description 5.0 07/25/2017 Cindy T. I have a service contract. They subcontract with a reputable appliance dealer in the area. All rights reserved. Our General Information, Business and Landlord Specialists are here to help. Wonderful. Consumers Energy is not responsible for appliance/equipment replacement cost despite good faith efforts to repair. For me the meaning is simple; it involves providing a healthy, safe, comfortable and efficient living environment for you and your family. Monthly, future monthly payment obligations will cease at termination they come out within the day: Standard plan 50.00! Submitting this request, you are certifying that you try again later today never to! 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